@Book{MartinShepperd_9_2020, author = "Martin Shepperd and Fernando Brito e Abreu and Alberto Rodrigues da Silva and Ricardo P{\'e}rez-Castillo", title = "Quality of Information and Communications Technology ({QUATIC} 2020)", publisher = "Springer", series = "Communications in Computer and Information Science", number = 1266, year = 2020, month = sep, BibTexOrigem = "15884 www.Inesc-ID.pt 2022-05-18" }