author = "Rita Alexandra Rodrigues Prates",
   title = "Valida{\c c}{\~a}o da qualidade de servi{\c c}o prestada por servidores na periferia da rede",
   school = "Insituto Superior T{\'e}cnico",
   type = "Graduation's Thesis",
   BibTexOrigem = "15459 www.Inesc-ID.pt 2021-10-18"

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