author = "Jorge Tafarel Morais Costa",
title = "Automatization of Incident Resolution",
school = "Iscte",
year = 2019,
month = dec,
type = "Master's Thesis",
BibTexOrigem = "14566 www.Inesc-ID.pt 2021-03-09"
You may copy/past the above, or you may click here to export itThis is a recent BibTex adaptation in test which probably do not cover all the conversions needed