author = "{\^A}ngelo Francisco de Matos Pingo",
   title = "{A} Real-time Data Processor for Service Quality Management",
   school = "Instituto Superior T{\'e}cnico, Universidade de Lisboa",
   year = 2017,
   month = jul,
   type = "Master's Thesis",
   BibTexOrigem = "14067 www.Inesc-ID.pt 2018-12-18"

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